Shipping policy
Shipping Policy
At The Warehouse, we are committed to delivering your merchandise safely and efficiently. Please review our shipping information below before placing an order.
Order Processing
All orders are processed within 1–3 business days after payment has been received.
Once your order has been confirmed, you will receive an email notification with your order details.
Please note: During high-demand periods, processing times may be slightly longer.
Shipping & Delivery Timeframes
We currently offer standard shipping, with delivery taking approximately:
7 to 14 business days
Delivery times may vary depending on your location and courier service availability.
Shipping Costs
Shipping fees are calculated at checkout and will depend on your delivery address and order size.
Tracking Information
Where available, tracking details will be provided once your order has been shipped so you can monitor your delivery progress.
Delivery Delays
While we aim to meet all delivery estimates, delays may occur due to factors outside of our control, including:
- Courier service disruptions
- Weather conditions
- Public holidays
- High order volumes
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure all delivery details are entered correctly at checkout.
The Warehouse is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: info@twhstudio.co.za